Refund policy

Returns

A complete Coven & Calm box may be returned within 14 days of delivery only if it is unopened, unused, and still sealed in its complete original packaging.

Once a box has been opened, it is final sale. Our boxes contain personal-care products and individually curated contents that cannot reasonably be inspected, restocked, or resold after opening.

The entire box must be returned. Individual products or components from a box cannot be returned separately.

To request a return, contact us at info@covenandcalm.com with your name and order number. If your return is approved, we will provide instructions for sending it back. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping unless the order arrived damaged, defective, incomplete, or incorrect. Original shipping charges are nonrefundable. Approved returns must include the complete box and all original contents and packaging.

Damaged, Defective, Missing, or Incorrect Items

Damaged, defective, missing, or incorrect items are handled as order issues rather than ordinary returns.

Please inspect your order when it arrives and contact us at info@covenandcalm.com within 7 days of delivery if an item is damaged, defective, missing, or incorrect. Include your order number, a description of the issue, and photographs of the shipping package and affected item when applicable.

Depending on the circumstances, Coven & Calm may replace the affected item, provide an appropriate partial refund, replace the complete box, or issue a full refund. Please do not return an affected item or box unless we instruct you to do so.

Mystery Boxes

The contents of Witchy Mystery Boxes are intentionally varied and unpredictable. Receiving an item you already own, would not have personally selected, or simply do not prefer does not qualify an opened mystery box for a return, exchange, or refund.

Pre-Orders and Shipping Delays

The expected fulfillment timeframe for a pre-order will be disclosed at the time of purchase.

If we are unable to ship your order within the timeframe originally stated, we will notify you and provide the option to accept the revised shipping date or cancel the delayed order for a full refund.

Refunds

We will notify you after we receive and inspect an authorized return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@covenandcalm.com.

 

You can always contact us for any return question at info@covenandcalm.com.